Mixed feelings about this place... Check in guy seemed super annoyed that he had to end his phone call when I walked in, was short with me, not pleasant at all. The room was nice. Clean and comfortable except the bathroom door stuck, and looked like someone had gotten into a fight with it. It's a non-smoking hotel, my room was near the end of the hall by the side door. All night long I could hear people going in and out, woke me up several times. Realized I wasn't given the wi-fi password when I tried to connect, but didn't want to disrupt another personal phone call from Mr. Front desk. The checkout lady was super nice. The breakfast area was small. 4 tables. Looks like it was an afterthought. The food was basic, but good enough to satisfy my needs. Even though it wasn't the worst experience I've ever had, I probably won't stay here again.
Outstanding Honest service.... had a great stay and very much enjoyed breakfast but our favorite service was the staff. We left a ipad charging in the room and the cleaning crew quickly reported it to the desk who then contacted us! Great Job and nice to know you can trust this crew!
I sincerely do not recommend this hotel to anyone. I don't feel like we got our money's worth at all. The bed was hard and uncomfortable. I definitely did not feel as comfortable as I should have for the nights stay. The staff was. 50/50. Some were very nice and others were rude. A couple of them acted like I was putting them out for asking for a set of towels so I could shower. Our family members also had a bad experience similar to ours. I really hope that if you do decide to stay here you have e a better experience. I will not be returning.
The room was clean, the stay comfortable and the staff was extremly helpful. Faced a minor issue with the billing which the forthcoming receptionist immediately resolved. Highly Recommended for stay.
We have stayed here repeatedly and for the most part we give it five stars. Very clean, beds are comfortable, great hot breakfast, nice fitness room and nice pool. I wish they would move the smoking area away from the front entrance. Smokers leave it smelly and leave their butts all over the front. I also wish they would offer packets of organic oatmeal for us fitness and non-gmo people. Front desk staff is always so friendly and helpful. This really is a great place to stay.
Best Western Pontiac Inn is a US Lodging based in Pontiac, Illinois. Best Western Pontiac Inn is located at 1821 W Reynolds St, Pontiac, IL 61764, USA.
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