Very unhappy with the service I received at the store. I spent almost 2 1/2 hours in the store, on a Saturday picking out a couch and a recliner and was very specific that I wanted a leather couch in grey tones. After looking at numerous couches and checking to see if any of them came in the grey tones, I was finally told that a specific couch/recliner came in that color, so I paid for it and had it ordered. When the furniture was delivered, it was not grey tones, it was tan and brown marbled. I notified the store and was told that maybe that particular couch/chair did not come in grey. I told the sales person that I was specific in what I wanted and that we had looked it up. I was told that the furniture could be returned and I could come to the store and pick something else out that would be in the color that I wanted. I went to the store the next day, and could not find anything that came in the grey tones other than fabric couches/chairs. While I was downstairs, I saw a end table that I really liked and asked the sales person what the price of the table was. He told me that it was a $400 end table but because it had been returned and they wanted to get rid of it, he would sell it for $219. I also ordered a carpet remnant for my daughter's home and was specific that I wanted it bound with padding because it would be on a hardwood floor. I went into the store a couple of days later to pick up the end table and as the sales persons were loading it into my SUV, one of the legs chipped on it. One sales person stated that they could "glue it and touch it up". The other sales person said that maybe they should just switch out the leg with the other end table downstairs that matched it, and they did. The end table top was wrapped in padding for transport and when I got it home and took the wrapping off, it had chips all over the rim of the end table and the end table was made of some sort of plastic/foam material. I called the store the next day to tell them about it and told them that I would be bringing it back to them and the sales person was alright with that. My carpet remnant was supposed to be done that same day and I was told that it would not be ready until the next day. So, I called the store the next day to see if my carpet was ready and it was. I went to pick up the remnant and there was no padding on it as I had ordered. When I questioned where the padding was, the sales person asked me if I ordered padding for it and I told him that I had and had paid for it as well. I also told him that I asked that the carpet and padding be bound because it was going on a hardwood floor. He told met that it didn't matter, the carpet would have a pad underneath it and that it did not have to be bound. He went inside to find the padding and came back out and told me that he would have to go to the warehouse to get some padding and cut it to fit my carpet, which he did , but he did not seem to be very happy about having to stay after 6:00pm to do it. I was planning on spending more money there in the future as I remodel my home but after this, I will probably be shopping elsewhere. The company that I work for also spends a lot of money there buying furniture for their homes and we will probably be shopping somewhere else as well.
Met a wonderful young lady today at Wright's furniture, really helpful and so pleasant. She was a well of information, her professional guidance lead us to purchase 2 pieces of furniture today. She's a keeper! We will return, Tiffany's our sales person, point blank.
Very unhappy with the customer service at Wright’s. Word of advice. Go to Bloomington.
Although I did not buy the leather recliner at Wright's, the service was excellent. Tiffany was extremely helpful. The price of the Lazy Boy recliner that I was looking was at was cheaper that the Lazy Boy store in Bloomington. In addition there was no $70 delivery fee. When I am in the market for more furniture, I definitely will go back to Wright's to shop.
Wright S Furniture is a US Furniture Store based in Pontiac, Illinois. Wright S Furniture is located at 115 E Madison St, Pontiac, IL 61764, USA.
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